Refund policy

Custom Apparel

Because every item is made specifically for your team, we do not accept returns or exchanges on custom apparel. This includes jerseys, hoodies, t-shirts, and any personalized items.

Shipping Damages & Errors

Please inspect your order immediately upon delivery. If your item is damaged in transit or you receive the wrong product, contact us right away. We’ll evaluate the issue and work to make it right, whether that’s a replacement, repair, or other solution.

Report damage or errors within 5 business days of receiving your order
Include photos of the damage or incorrect items to help us resolve the issue quickly
Keep the original packaging in case it’s needed for shipping claims

Tips for a Smooth Process

Double-check sizes and personalization before submitting your order
Contact us immediately if anything seems off, support@prstar.ca